FAQs

Frequently Asked Questions (F&Qs)
1. Privacy & Security
Q: How do you protect my privacy?
A: Your privacy is our top priority. We use:

100% Discreet Packaging: Plain boxes with no branding or product descriptions.

Encrypted Transactions: Payment processing via SSL/TLS encryption (PCI-DSS compliant).

Data Confidentiality: Purchase history and personal details are never shared or stored beyond legal requirements.

Q: Will my bank statement show the website name?
A: No. Charges will appear as a neutral descriptor (e.g., “YDH Wellness Services”) on your statement.

2. Product Safety & Quality
Q: Are your products body-safe?
A: Absolutely. All products are:

Certified: Comply with FDA (US) and CE (EU) safety standards.

Material Transparency: Made from medical-grade silicone, non-porous ABS plastic, or hypoallergenic materials.

Rigorous Testing: 3-step quality check before shipping.

Q: Do you offer vegan/cruelty-free options?
A: Yes! Look for the 🐇 icon on product pages. 65% of our inventory is PETA-certified vegan.

3. Shipping & Delivery
Q: How fast is shipping, and is it trackable?
A: We offer:

Standard Shipping: 3-5 business days (US/EU), tracking number provided.

Express Delivery: 1-2 business days (additional fee).
Note: Delivery partners are trained to handle packages discreetly.

Q: Do you ship internationally?
A: Yes! We deliver to 50+ countries. Customs declarations will label contents as “Wellness Accessories” for privacy.

4. Returns & Warranty
Q: Can I return a product if I’m unsatisfied?
A: We offer a 30-Day Satisfaction Guarantee:

Unopened items: Full refund.

Opened items: Store credit (hygiene policy applies).
Contact wuneo8899@gmail.com to initiate returns.

Q: Do products come with a warranty?
A: Yes. Electronics (e.g., vibrators) include a 1-year limited warranty against defects.

5. Payment & Support
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and cryptocurrency (BTC/ETH).