Returns & Refund Policy

We stand behind our products. If for any reason there is a problem with your vibrator purchase, we offer a 1 year warranty from order purchase date and will replace the product or provide a store credit.

yourdesirehub VIBRATORS WARRANTY – ONE YEAR FROM INITIAL PURCHASE
– We provide a one year warranty from initial purchase. After one year from your initial purchase, we have no obligation to send you replacement items, even if previous ones were sent. We will only replace items which are found to be faulty. Please retain your product packaging for the one year warranty period, as returns can be processed faster!

HOW TO START A RETURN?
For all Replacements – Please complete the form below. You must upload a video demonstrating the product fault and the purchase receipt.  Before proceeding, First check our product FAQs to see if the issue can be resolved here.

VIBRATOR TERMS + CONDITIONS
– Replacement and store credit can only be applied for on this website ONLY for faulty products, not for change of mind. The application form, videos of product fault and original receipt must be submitted to VUSH to be eligible for replacement or store credit. Application form must be fully completed. If incomplete or incorrect we will be unable to process a return.
– Warranty only applies to claims with supporting video evidence demonstrating the fault of the product which must be uploaded in the claim.
– yourdesirehub reserves the right to reject any application it deems inappropriate or an abuse of the offer, or the subject of fraud.
-yourdesirehub reserves the right to change these terms and conditions without prior notice.
Postage costs will not be refunded.

REFUND POLICY – VIBRATORS
– If you have not opened your package and the tamper seal sticker has not been damaged or removed, you can return your unopened package to us and we will provide a store credit minus the cost of shipping.
– If an item has been used, or the plastic hygiene seal of your VUSH packaging has been opened, we cannot provide a refund. We’re sorry if you don’t love your vibe, unfortunately not every toy is perfect for every body, and as such we are unable to provide refunds or credits for change of mind on working products. 

RETAILER PURCHASES – VIBRATORS
If you have bought your product from a Retailer, (not yourdesirehub website) please process your replacement or refund request through the Retailer.  The Retailer will hold your transaction records in their systems. For privacy purposes, the Retailer can not share personal payment records to issue any replacements or refunds directly.